FAQ

Do you accept walk-ins?
We currently do not accept walk-ins for tattoo sessions. You must schedule an appointment with your preferred artist in order to get in their chair.


How can I book an artist for a tattoo session?
Each tattoo artist at 9 MAG is by appointment only. Rates and availability may vary depending on the artist. Visit the Artists page for contact & booking information.


How does scheduling appointments work?
Once you decide which artist you want to get tattooed by, you can contact their assistant via e-mail or phone to inquire about scheduling. You will be provided a quote for your appointment based on the design and estimated time it will take to complete so that you are prepared on the day of your appointment. Once the quote is given and a date/time slot is agreed upon, the deposit will be required to confirm your session. All deposits are accepted electronically. We do not accept deposits in person. Once the deposit is sent, you will receive a confirmation e-mail or text.

 

What happens if my appointment is cancelled?
In the event of a cancellation or reschedule by the artist, your deposit is refundable if you do not wish to move forward with the tattoo session.

 

How does the process work for out of town clients?
If you are coming in from out of state we suggest staying within the area for at least 2 nights to allow for flexibility. In the event of a cancellation or reschedule by the artist, we are not responsible for any costs incurred by the client.

 

Can projects be completed in multiple paid sessions or one session?

For larger projects, you do have the option to complete your tattoo over the course of several sessions. In this case, the cost of your session(s) can be contingent upon your budget, but is subject to the general pricing policies provided and/or the discretion of the Artist.

 

Is there a deposit required in order to book an artist at 9 MAG?
Yes, a $100 deposit is required in order to secure a tattoo session with any 9 MAG artist. The deposit will go towards the overall cost of your tattoo. If you are planning to have multiple sessions for one tattoo you will only need to pay one deposit of $100 as long as the sessions are scheduled within a timely manner.

 

How can I book an consultation with an artist before I decide to schedule a tattoo session?

The artists don’t have separate consultations due to the volume of clients they meet with everyday. We will handle the logistics via email or phone and the artist will further discuss ideas and designs with you during your scheduled session before he/she draws out the final design and begins tattooing.

 

What are the aftercare instructions for my tattoo?

Before cleaning the tattoo, wash your hands thoroughly with warm water for 20 seconds.

DO NOT TOUCH the tattoo unless you are cleaning it.

REMOVE any bandages no more than 2-3 hours after getting the tattoo. Wash the tattoo gently with anti-microbial soap (Provin) or non-scented ant-bacterial soap (Dial) and then pat it dry with a disposable paper towel. DO NOT use bar soaps. Wash the tattoo 3 times daily.

AFTER washing the tattoo, it is RECOMMENDED that you use a non-petroleum based product such as Redemption or Aquaphor to further the healing process. Use only a small amount of product on the tattoo. It should be a thin layer to where the tattoo is slightly shiny.

DO NOT USE NEOSPORIN, BACTINE OR ALCOHOL.

In about a week, you may notice the tattoo start to peel. This is a part of the healing process. During this process, continue to use ointment on the tattoo. Continue to wash the tattoo until FULLY healed (2-4 weeks depending on the area and size of the tattoo). If you experience scabbing with the tattoo, DO NOT try to pick at it. The scabs will fall off naturally.

If the tattoo gets stuck on your clothes for any reason, soak the piece of clothing until unstuck and wash the tattoo properly after. If this occurs, make sure NOT to rip off the clothing.

DO NOT submerge your tattoo in water (i.e. bathtubs, jacuzzis, swimming pools, lakes or oceans) until fully healed. This WILL AFFECT healing times and the ink in the tattoo. Taking a shower is recommended.

AVOID the sun while the tattoo is healing. Wait at least 15 days until you apply Sunscreen (30 or 50 SPF is recommended) to the tattoo and go into water.

Be patient with the healing process. REMEMBER this is permanently on your body, so take the correct measures to care for it properly. Make sure to take care of your tattoo even after healing.

If the tattoo looks or feels infected, contact your artist to your physician immediately.

 

How far out are the artists booked?

The artists are typically booked a month out. We suggest scheduling a tattoo session at least 4 weeks before your desired tattoo date.

 

Do you have a physical store?

Yes! We have a location based in Chicago where you can shop and try on some of your favorite items in person! We are located at 2150 S. Canal Port Ave, Chicago IL 60608. Our hours are 11am-9pm Monday-Sunday. We currently are not accepting returns only exchanges for items purchased online. All sales purchased in store are final sale.

 

How do I track my package after it has been shipped?

As soon as your package is shipped, you will receive an e-mail notification confirming the shipment. The email will provide you with the tracking number for your package. You may track your purchase using the tracking number here.

 

The item I want is “Sold Out”. Will you be restocking it?

We know how annoying it can be when you go to purchase an item and you see the item is sold out. Our most popular items sell out very quickly; and although we cannot guarantee that once an item is sold out it will be restocked, we do often restock old favorites. If you would like to be notified once the product becomes available again, add your email address to the “sign up” box at the top of the site.

 

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express & PayPal. We accept cash payments in-store only.

 

Can I modify or cancel my order?

Because we want to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

 

How long will it take before my order is shipped?

Please allow 1-2 business days for your order to be processed and shipped out.

 

I haven’t received my package, what should I do?

Should you not receive your package, please contact our team at shop@9magtattoo.com to assist you in locating your order.